Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device. Atlassian cookies and tracking notice, (opens new window)
Bienvenue sur le portail du support informatique de l'USH adressé aux bailleurs adhérents. Enregistrez votre demande de service à partir des formulaires ci-dessous.
Réaliser une demande de support
Votre demande concerne un accès aux Services numériques de l'USH ou une anomalie rencontrée.
Les champs obligatoires sont marqués d'un astérisque*
{"xsrfToken":"3860c8efbfabcb57b302930c5b3aff43c822d487_lout","branding":{"id":"12","key":"cdse","name":"USH | Support aux bailleurs","portalBaseUrl":"/servicedesk/customer/portal/12","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/12/11","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#004987","headerLinkHoverBGColor":"#004987","headerBadgeColor":"#004987"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/d75ad0b5-bc80-486e-9015-87628efbc5c3/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJhMTZhNWYzMS05ZGFmLTRiMzQtODg0Ni02YmYwNTIwNWExNzciLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmQ3NWFkMGI1LWJjODAtNDg2ZS05MDE1LTg3NjI4ZWZiYzVjMyI6WyJyZWFkIl19LCJleHAiOjE3NzM0MjQ5MTYsIm5iZiI6MTc3MzQyNDMxNn0.GXvXb9aO9bWykYMBKefjVFz70AuVodcStBf2HYb3Xec&client=a16a5f31-9daf-4b34-8846-6bf05205a177&mode=fit","logoId":"d75ad0b5-bc80-486e-9015-87628efbc5c3","isLogoAvailable":true,"helpCenterTitle":"Bienvenue sur le portail du Support Informatique de la DNSI de l'USH","sharedPortalName":"Portail support informatique","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"fr-FR":{"helpCenterTitle":"Bienvenue sur le portail du Support Informatique de la DNSI de l'USH","sharedPortalName":"Portail support informatique","localeDisplayName":"français (France)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"fr-FR","userLanguageTag":"fr-FR","portalThemeColor":"#c63c30","helpCenterTitleColor":"#ffffff","useDefaultBanner":true,"isBannerAvailable":false,"hasTopBarBeenSplit":false},"portal":{"id":"12","key":"cdse","projectId":10014,"serviceDeskId":12,"name":"USH | Support aux bailleurs","description":"<p>Bienvenue sur le portail du support informatique de l'USH adressé aux bailleurs adhérents. Enregistrez votre demande de service à partir des formulaires ci-dessous.</p>","portalBaseUrl":"/servicedesk/customer/portal/12","reqTypes":[{"id":"10434","name":"Connexion des adhérents aux Site de l'Union et Congrès Hlm","descriptionHtml":"","callToAction":"Connexion des adhérents aux Site de l'Union et Congrès Hlm","introHtml":"<p>Accompagnement dans la création de comptes et la connexion des adhérents aux application Site de l'Union et Congrès Hlm</p>","icon":10629,"iconUrl":"https://ush.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10629","groups":[12],"key":""},{"id":"10398","name":"Demandes Bienveo","descriptionHtml":"","callToAction":"Demandes Bienveo","introHtml":"<p>Votre support sur l'application Bienveo</p>","icon":10590,"iconUrl":"https://ush.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10590","groups":[12],"key":""},{"id":"10449","name":"Demandes sur QuartiersPlus","descriptionHtml":"","callToAction":"Demandes sur QuartiersPlus","introHtml":"<p>Votre support pour l'application QuartiersPlus.</p>","icon":10610,"iconUrl":"https://ush.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10610","groups":[12],"key":""},{"id":"10430","name":"Démarrer sur Bienveo","descriptionHtml":"","callToAction":"Démarrer sur Bienveo","introHtml":"<p>Publiez rapidement vos offres disponible sur Bienveo</p>","icon":10590,"iconUrl":"https://ush.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10590","groups":[12],"key":""},{"id":"10378","name":"Déployer ORFI","descriptionHtml":"","callToAction":"Déployer ORFI","introHtml":"<p>Déployez l'application de recueil des incivilités dans votre organisme</p>","icon":10586,"iconUrl":"https://ush.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10586","groups":[12],"key":""},{"id":"10130","name":"Réaliser une demande de support","descriptionHtml":"","callToAction":"Réaliser une demande de support","introHtml":"<p>Votre demande concerne un accès aux Services numériques de l'USH ou une anomalie rencontrée.</p>","icon":10315,"iconUrl":"https://ush.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10315","groups":[12],"key":""},{"id":"10129","name":"Créer un problème","descriptionHtml":"","callToAction":"Créer un problème","introHtml":"<p>Créez un problème pour trouver la cause d'un ou de plusieurs incidents.</p>","icon":10303,"iconUrl":"https://ush.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10303","groups":[],"key":""},{"id":"10132","name":"Remonter un incident","descriptionHtml":"","callToAction":"Remonter un incident","introHtml":"<p>Vous rencontrez des difficultés ? Remontez l'incident ici.</p>","icon":10308,"iconUrl":"https://ush.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10308","groups":[],"key":""},{"id":"10546","name":"Remonter un problème système","descriptionHtml":"","callToAction":"Remonter un problème système","introHtml":"<p>Faites-nous part de tout problème, et nous nous efforcerons de le résoudre rapidement.</p>","icon":10308,"iconUrl":"https://ush.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10308","groups":[],"key":""},{"id":"10450","name":"test","descriptionHtml":"","callToAction":"test","introHtml":"","icon":10321,"iconUrl":"https://ush.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10321","groups":[],"key":""},{"id":"10133","name":"Widget","descriptionHtml":"","callToAction":"Widget","introHtml":"<p>Renseigner votre demande en cliquant sur cette option.</p>","icon":10307,"iconUrl":"https://ush.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10307","groups":[],"key":""}],"reqGroups":[{"id":12,"name":"Général"}],"orderMapping":{"12":[10434,10449,10378,10430,10398,10130]},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"createPermission":true,"portalAnnouncement":{"portalId":12,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"CBA","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"français (France)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":true,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJhMTZhNWYzMS05ZGFmLTRiMzQtODg0Ni02YmYwNTIwNWExNzciLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDE0IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NzM0MjU1MTYsIm5iZiI6MTc3MzQyNDMxNiwiYW5vbklkIjoiYW5vbi11c2VyIiwiaHR0cHM6Ly9pZC5hdGxhc3NpYW4uY29tL2FwcEFjY3JlZGl0ZWQiOmZhbHNlfQ.LugVKaICqnD0O9s_SNSJjA7dwRyza_KwvHOcl698vvs","targetCollection":"upload-project-10014","endpointUrl":"https://api.media.atlassian.com","clientId":"a16a5f31-9daf-4b34-8846-6bf05205a177","tokenDurationInMins":20}},"reqCreate":{"id":10130,"projectId":10014,"issueType":{"id":"10130","name":"Réaliser une demande de support"},"form":{"name":"Réaliser une demande de support","descriptionHtml":"","callToAction":"Réaliser une demande de support","intro":"<p>Votre demande concerne un accès aux Services numériques de l'USH ou une anomalie rencontrée.</p>","instructions":"","icon":10315,"iconUrl":"https://ush.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10315","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Envoyer la confirmation par e-mail à","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Votre organisme","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10472","fieldConfigId":"10671","label":"Votre numéro de téléphone (pour vous assister uniquement)","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_10230","fieldConfigId":"10355","label":"Indiquer l'application concernée par le ticket","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"values":[{"value":"11208","label":"Site de l'Union (union-habitat.org)","selected":false,"children":[]},{"value":"12319","label":"Congrès Hlm","selected":false,"children":[]},{"value":"11204","label":"Annuaire Hlm","selected":false,"children":[]},{"value":"11206","label":"QuartiersPlus","selected":false,"children":[]},{"value":"11391","label":"eRime","selected":false,"children":[]},{"value":"11205","label":"ORFI","selected":false,"children":[]},{"value":"11209","label":"Bienveo","selected":false,"children":[]},{"value":"12517","label":"Inwink","selected":false,"children":[]},{"value":"11207","label":"Espace collaboratif","selected":false,"children":[]},{"value":"11441","label":"Outils d'enquêtes","selected":false,"children":[]},{"value":"11012","label":"Autres","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Décrire la demande de manière détaillée","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Inclure une pièce jointe","description":"Inclure un document ou une impression écran","descriptionHtml":"<p>Inclure un document ou une impression écran</p>","required":false,"displayed":true,"presetValues":[]},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_10233","fieldConfigId":"10358","label":"Catégorie opérationnelle","description":"","descriptionHtml":"","required":false,"displayed":false,"presetValues":[],"values":[{"value":"11035","label":"Site Institutionnel","selected":false,"children":[]},{"value":"11036","label":"ORFI","selected":false,"children":[]},{"value":"11032","label":"Bienveo","selected":false,"children":[]},{"value":"11358","label":"eRime","selected":false,"children":[]},{"value":"11199","label":"QuartiersPlus","selected":false,"children":[]},{"value":"11038","label":"HLM recrutent","selected":false,"children":[]},{"value":"12518","label":"Inwink","selected":false,"children":[]},{"value":"11025","label":"OLD - Gestion des utilisateurs","selected":false,"children":[]},{"value":"11052","label":"Sites ESH-OPH-COOP-AR","selected":false,"children":[]},{"value":"11029","label":"Divers","selected":false,"children":[]},{"value":"11030","label":"CRM - Hors identité","selected":false,"children":[]},{"value":"11031","label":"Enquêtes - Evénements","selected":false,"children":[]},{"value":"11033","label":"Espaces Collaboratifs","selected":false,"children":[]},{"value":"11801","label":"Onboarding ORFI","selected":false,"children":[]},{"value":"11040","label":"Congrès - lomitko","selected":false,"children":[]},{"value":"11780","label":"OneDrive/Teams/Sharepoint","selected":false,"children":[]},{"value":"11842","label":"Applications DAF - RH - Interne","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"select","jiraFieldType":"priority","fieldId":"priority","fieldConfigId":"","label":"Priorité","description":"","descriptionHtml":"","required":false,"displayed":false,"presetValues":[],"values":[{"value":"1","label":"Très haute","selected":false,"children":[]},{"value":"2","label":"Haute","selected":false,"children":[]},{"value":"3","label":"Moyenne","selected":true,"children":[]},{"value":"4","label":"Basse","selected":false,"children":[]}],"noneOptionRequired":false},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_10150","fieldConfigId":"10263","label":"Impact","description":"","descriptionHtml":"","required":false,"displayed":false,"presetValues":[],"values":[{"value":"10589","label":"1-Etendu / Généralisé : Anomalie sur un service, tous les utilisateurs touchés","selected":false,"children":[]},{"value":"10590","label":"2-Significatif / Large : Service(s) et localisation(s) touché(s), ou un service important n'est pas disponible pour les utilisateurs","selected":false,"children":[]},{"value":"10591","label":"3-Modéré / Limité : Faible impact métier, peut-être une anomalie utilisateur unique ou multiple où le service n'est pas important","selected":false,"children":[]},{"value":"10592","label":"4-Mineur / Localisé : Impact sur un utilisateur métier unique, anomalie générale avec peu ou pas d'impact sur les utilisateurs","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10286","fieldConfigId":"10425","label":"Demandeur","description":"","descriptionHtml":"","required":false,"displayed":false,"presetValues":[]},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_10229","fieldConfigId":"10354","label":"Typologie de ticket","description":"","descriptionHtml":"","required":false,"displayed":false,"presetValues":[],"values":[{"value":"12385","label":"Gestion des utilisateurs","selected":false,"children":[]},{"value":"11003","label":"Incident / bug","selected":false,"children":[]},{"value":"12386","label":"Accompagnement utilisation","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_10231","fieldConfigId":"10356","label":"Interne / Externe","description":"","descriptionHtml":"","required":false,"displayed":false,"presetValues":[],"values":[{"value":"11013","label":"Interne - USH","selected":false,"children":[]},{"value":"11014","label":"Externe - Bailleurs","selected":false,"children":[]},{"value":"11015","label":"Autres","selected":false,"children":[]}],"noneOptionRequired":true}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/12/create/10130","requestValidateBaseUrl":"/servicedesk/customer/portal/12/validate/10130","calendarParams":{"firstDay":1,"date":"2026-03-13T18:51:56+0100","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJhMTZhNWYzMS05ZGFmLTRiMzQtODg0Ni02YmYwNTIwNWExNzciLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDE0IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NzM0MjU1MTYsIm5iZiI6MTc3MzQyNDMxNiwiYW5vbklkIjoiYW5vbi11c2VyIiwiaHR0cHM6Ly9pZC5hdGxhc3NpYW4uY29tL2FwcEFjY3JlZGl0ZWQiOmZhbHNlfQ.LugVKaICqnD0O9s_SNSJjA7dwRyza_KwvHOcl698vvs","targetCollection":"upload-project-10014","endpointUrl":"https://api.media.atlassian.com","clientId":"a16a5f31-9daf-4b34-8846-6bf05205a177","tokenDurationInMins":20},"hasProformaForm":true,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":true,"formTemplateData":{},"linkedJiraFields":[]},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}